Return Policy

Refund Policy – JewelleryTools.in

At JewelleryTools.in, we’re committed to ensuring your complete satisfaction with every purchase. Our refund and return policy is designed to be simple and fair, especially for our valued customers in the jewelry manufacturing and repair industry.

 Eligibility for Returns:

• You may return items within 7 days of delivery.
• Products must be unused, in original packaging, and with proof of purchase.
• Custom tools or special-order items are non-returnable.

 Non-Returnable Items:

• Used burs, polishing tools, and chemical containers.
• Items showing signs of wear, damage, or improper use.

 Damaged or Defective Products:

• If your product arrives damaged or defective, please email us within 48 hours at: support@jewellerytools.in with photos/video.
• We'll offer either a replacement, store credit, or a full refund, based on your preference.

 Refund Processing:

• Once approved, refunds are processed within 5–7 business days via the original payment method.
• Shipping costs are non-refundable unless due to a seller error.

 Return Shipping:

• Customers are responsible for return shipping unless the item was defective or wrongly shipped.

For all return or refund queries, please contact us at
📧 ojarwalaindia@gmail.com
📞 +91-8619384250